Refund policy

Refund Policy

Returns

At Bellisa Boutique, you have a full 30 days from the date your order arrives to let us know you'd like to send it back. To qualify, the item must be unworn, unused, and in its original condition, with all tags still attached and packaged the way it arrived. We'll also ask you to show proof of purchase, such as your order confirmation or receipt.

To begin the process, simply email us at support@bellisaboutique.com and let us know what you'd like to return. From there, we'll walk you through the next steps, including where your parcel needs to go. Please note that return shipping costs are the customer's responsibility, unless the item is faulty, damaged, or was sent to you in error. Please don't send any item back to us before reaching out first, as unrequested returns won't be processed. Our team is reachable through the same email address for any questions along the way.

You may cancel your order free of charge at any time before it has been dispatched, by contacting us at support@bellisaboutique.com. Once your order has shipped, our standard 30-day return policy applies instead. We do not charge a restocking fee on any returns.

Faulty, Incorrect, or Damaged Items

As soon as your order arrives, take a moment to check it over. If something isn't right, whether it turns up damaged, faulty, or isn't what you ordered, get in touch with us straight away so we can look into it and put things right as quickly as possible. In these cases, we will cover the cost of return shipping.

Items We Can't Take Back

A handful of product categories fall outside our returns process altogether. This includes anything perishable, like food or fresh flowers, items made or personalized specifically for you, and personal care or beauty products once opened. For safety reasons, we're also unable to accept returns on anything classified as hazardous, flammable, or otherwise restricted for shipping. If you're ever unsure whether your purchase qualifies, just reach out, and we'll clarify. Discounted or clearance items and gift cards are final sale and cannot be returned.

Swapping for a Different Item

If you'd like a different size, colour, or product altogether, the simplest route is to return your original purchase for a refund and then place a new order separately once that return has been approved. This tends to be quicker than a direct exchange and ensures you get the replacement item without delay.

Extended Rights for EU Customers

If you're ordering from within the European Union, you're entitled to change your mind and cancel your purchase within 14 days of receiving it, no reason needed. The same conditions apply as with our standard returns: items must come back to us unworn, unused, with original tags and packaging intact, along with your proof of purchase.

How Refunds Work

Once your returned item reaches us, we'll check it over and let you know by email whether it's been approved. If everything checks out, your refund will be issued to your original payment method within 10 working days of approval. Keep in mind your bank or card provider may take a bit of extra time to show the funds in your account. If it's been more than 15 working days since your return was approved and you still haven't seen your refund, email us at support@bellisaboutique.com, and we'll chase it up.

Get in Touch

Bellisa Boutique London, United Kingdom We currently ship to customers in the UK

Email: support@bellisaboutique.com Phone: 07596095329

Customer Service Hours: Monday–Friday 9:00 AM–5:00 PM (GMT) We respond within 24 business hours on working days.

Return Address: 108 Vale Road, Workshop Units, Florentia Village, London N4 1TD

You can also reach us directly via our Contact page