Privacy policy

Privacy Policy — Bellisa Boutique

Last updated: August 21, 2026

At Bellisa Boutique, we care about your privacy as much as we care about the fit of every piece we sell. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us, browse our site, or get in touch. Bellisa Boutique is powered by Shopify, which enables us to provide our services to you. If there's ever a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence when it comes to how we handle your personal information.

By using our site, you confirm that you've read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following, depending on how you interact with us:

Contact details — your name, billing and shipping addresses, phone number, and email address.
Financial information — payment card details, transaction records, and payment confirmations.
Account information — your username, password, and account preferences.
Transaction information — items you've viewed, added to your bag or wishlist, purchased, returned, or exchanged.
Communications with us — anything you share when reaching out, including customer support enquiries.
Device information — your browser, IP address, and other identifiers related to how you access our site.
Usage information — how you interact with and navigate our site.

Where This Information Comes From

Directly from you — when you create an account, place an order, or contact us.
Automatically — through cookies and similar technologies as you browse our site.
From our service providers — who help us run parts of our business, like payments and fulfilment.
From our partners — including marketing and business partners.
Cookies we use: We use cookies and similar tracking technologies from Google (e.g. Google Analytics, Google Ads) and Meta (e.g. Facebook Pixel) to understand site usage and deliver relevant advertising, along with essential cookies required for the site and checkout to function. You can manage cookie preferences through your browser settings.

How We Use Your Information

To provide and improve our Services — processing your orders, managing your account, arranging shipping and returns, and personalising your shopping experience.
For marketing — sending you offers and updates by email, provided you've opted in, and showing relevant ads based on your activity.
For security and fraud prevention — keeping your account and our store safe.
To communicate with you — responding to enquiries and providing support.
For legal reasons — complying with applicable law or responding to valid legal requests.

When We Share Your Information

We may share your information with:

Shopify and other service providers who help us run our store (payments, fulfilment, IT, customer support).
Marketing partners, where applicable, to help us reach and understand our customers — you can opt out of this in many cases.
Third parties when you've asked us to (for example, shipping partners), or when required by law or in connection with a business transaction like a merger.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. Depending on where you live, you may exercise certain rights with respect to your personal information via the Shopify Privacy Portal.

Third-Party Links

Our site may link to other websites we don't control. We're not responsible for their privacy practices, so we'd always recommend checking their own policies before sharing information with them.

Children's Data

Bellisa Boutique isn't intended for children, and we don't knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has shared personal information with us, please get in touch and we'll remove it.

Keeping Your Information Secure

We take reasonable steps to protect your information, but no method of transmission or storage is ever 100% secure. We recommend avoiding unsecure channels when sharing sensitive information with us. We keep your information only as long as we need it — to manage your account, fulfil legal obligations, or resolve any disputes.

Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Correct any inaccurate information.
Delete your personal information.
Receive a copy of your data (portability).
Manage your communication preferences, including unsubscribing from marketing emails at any time.

If you're in the UK or European Economic Area, you may also have the right to object to or restrict certain processing, and to withdraw consent at any time where we rely on it.

You can exercise these rights by contacting us using the details below. We may need to verify your identity first, and we'll respond within the timeframes required by law. We won't discriminate against you for exercising any of these rights.

Complaints

If you're unhappy with how we've handled your personal information, please reach out to us directly first — we'd like the chance to make it right. You also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, or process your information outside the country you live in. Where we transfer information out of the UK or European Economic Area, we rely on recognised legal safeguards such as the UK's International Data Transfer Agreement or the European Commission's Standard Contractual Clauses, unless the destination country is already recognised as providing adequate protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We'll post any changes here and update the "Last updated" date above.